INTELLIGENCE FOR MODERN TEAMS
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NOVA Intelligence
Live Analysis
ASK Nova
What are customers struggling with this month?
Customers are experiencing the most friction during onboarding and payment verification. Support tickets mentioning delayed verification have increased by 18% over the last 30 days, particularly among new users completing their first transaction.
Support tickets
186
Customer Interviews
24
Feedback Reports
73
TREND DETECTED
Verification delays are Increasing
+18% compared with last month
RECOMMENDED ACTION
Simplify first- time verification
Focus on mobile onboarding completion
THE KNOWLEDGE PROBLEM
Your knowledge shouldn't disappear into folders.
Teams lose valuable insights across documents, support tickets, meeting notes, and research tools. NOVA brings scattered information together so decisions can happen with confidence.
MEETING NOTES
Q3 onboarding discussions
Customers repeatedly mentioned confusion during identity verification and account setup.
SUPPORT TICKETS
Verification delays Increasing
Ticket volume related to delayed verification has increased by 18% in the last 30 days.
RESEARCH FINDINGS
New users abandon onbaording
Interview sessions show that users struggle to understand the verification requirements on mobile.
CUSTOMER FEEDBACK
"I don't know what step I'm on"
Users want clearer progress indicators, simpler instructions, and faster confirmation during onboarding.
CONNECTED INTELLIGENCE
One source of truth for your entire team.
NOVA connects product research, customer feedback, support conversations, and business metrics into a single intelligence layer that helps teams move faster and make better decisions.
NOVA HUB
Unified customer intelligence
Automatically surfaces patterns across research, support, and customer feedback
RESEARCH
24 interviews completed
SUPPORT
Verification issues arising
METRICS
+18% onboarding friction
FEEDBACK
"Progress is unclear"
DISCOVER THE SIGNAL
Find what matters before you know what to look for.
NOVA continuously surfaces patterns across your knowledge, helping teams spot changes, risks, and opportunities before they become problems.
NOVA SIGNAL EXPLORER
3 SOURCES CONNECTED
EVIDENCE
Support tickets
186 tickets
+18%
Research interviews
24 interviews
24
Customer feedback
73 responses
73
PATTERN DETECTED
Verification friction is appearing across multiple customer sources.
Detected across support tickets, research interviews, and customer feedback.
3 sources
87% confidence
FROM INSIGHT TO ACTION
Turn scattered information into your next big move.
NOVA doesn't surface information. It identifies patterns, explains what they mean and helps your team decide what to do next.
ASK NOVA
What should our team be prioritizing this week.
RECOMMENDED ACTION
Create a guided account setup flow.
Add contextual guidance at the points where customers most often need help. reducing uncertainty and unnecessary support requests.
Explore insight
PRIORITY SIGNAL
Account setup is driving the most support demand
Customer conversation reveal recurring friction during account setup, making it the clearest opportunity for improvement.
Support conversations
142
Repeat contacts
31%
Customer mentions
29
BUILT FOR TEAMS THAT THINK IN SIGNALS
One intelligent layer different ways to use it.
NOVA helps teams turn scattered knowledge into clearer decisions, whether they're building products, supporting customers, or running the business.
PRODUCT TEAMS
Find the friction behind the feedback.
Connect research, product feedback, and support conversations to uncover the issues worth solving next.
App loops during pre-login
12hrs ago
App lags during checkout
6hrs ago
Can't find account settings
3hrs ago
Actions
Product Signals
Feedback
CUSTOMER TEAMS
See support issues before they spread.
Surface recurring questions and emerging problems across customer conversations and support history.
How do i reset my password?
24 mentions
Can't verify my identity.
18 mentions
Where is my refund?
24 mentions
Support
Conversations
Trends
FOUNDERS AND LEADERS
Make decisions with the whole picture.
Bring scattered company knowledge together to see what's changing and where to focus.
Customer feedback
Research insights
Product data
Company data
Insights
Decisions
A CLEARER TOMORROW
Your team's next insight is already in the data.
Start exploring NOVA and turn scattered knowledge into smarter decisions.
NOVA
One intelligence layer for clearer decisions.
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