PRODUCT SIGNAL
Verification uncertainty is interrupting first-time activation.
Users understand why verification is required, but they are unclear about what happens after submitting their documents. That uncertainty creates an avoidable exit point during onboarding.
87% confidenceSUPPORTING EVIDENCE
INTERPRETATION
Why this matters
Verification is not failing because users reject the requirement itself. The friction comes from uncertainty about progress, timing, and what happens next. That lack of clarity can reduce confidence during a critical first-time experience.
RECOMMENDED ACTION
Create a guided verification progress experience.
Give users clear confirmation after document submission, show what stage they are in, explain what happens next, and provide an expected review timeframe.